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Talent and Technology Go Hand-in-Hand in Contact Centers
April 16, 2018
Technology is transforming the way organizations interact with customers—but even the most promising digital tools still work best when paired with...
How Asia’s Old Buildings Are Changing With the Times: Hotel Operators Have Taken Note
April 9, 2018
It’s Friday evening in Bangkok and a crowd has gathered at Warehouse 30, the latest project by celebrated architect Duangrit Bunnag. In the sprawling...
Bringing Experiential Travel to the Americas
March 1, 2018
By Maggie Nichols From sharing a yurt with a nomadic family to sleeping among the monkeys in jungle treehouses, today’s travelers are increasingly on...
Will Other Asian Retailers Follow Muji’s Move Into Hospitality?
February 22, 2018
By Serene Lim American furniture retailer West Elm has done it, as have luxury brands such as Armani and Bulgari. Now Japanese lifestyle giant Muji, which is...
Six Ways to Design a Winning Guest Experience
January 22, 2018
Even grand can be bland for today’s experience-driven hotel guests, who prefer unique amenities and good connectivity over sheer aesthetics. Amid fierce...
Hotels Step Up Their Online Game to Encourage Direct Bookings
January 15, 2018
Getting guests to book directly on a hotel’s website rather than through an online travel agent (OTA) is a key challenge that hoteliers are gearing up to...
Private Equity Secondaries
December 18, 2017
By Stuart Pallister Private equity (PE) transactions hit their highest levels since 2007 in the US and Europe in the first nine months of the year, according...
Why More is More for Today’s Mixed Use Developments
November 21, 2017
By Megan Shields As more people flock to urban areas, mixed-use buildings are adapting to tick the work-live-play boxes that turn developments into...
How the Middle East is Drawing in Chinese Visitors
November 13, 2017
By Emily Perryman Whether they’re after windswept deserts, archaeological treasures or luxurious beach resorts, China’s growing middle class...
Can Japan’s Hotels Keep Up With Soaring Demand?
October 26, 2017
By Serene Lim Tourism is booming like never before in the Land of the Rising Sun as visitors flock from across Asia and further afield. While...
How Paris Takes Luxury Hotels to a New Level
October 19, 2017
By: Neasa MacErlean When the rich and famous head to Paris, there are a select few addresses that their chauffeur-driven cars whisk them to. These are...
Why Hotels Are Getting Serious About Relaxation and Wellbeing
October 16, 2017
By Natasha Stokes With physical and mental wellbeing a top priority for growing numbers of people, many don’t like to leave their healthy habits at...
Modern Hospitality: Striking the Right Balance Between High-Tech and Human
October 5, 2017
By Natasha Stokes From iPad ordering to robot concierges, technology is automating many aspects of dining and hotel experiences – and freeing up...
The Dynamic Dozen: The Growing Hotel Markets with Big Potential
September 28, 2017
Emerging cities across Asia and the Middle East are fast becoming the new lands of opportunity for investors and developers within the hotel industry. Their...
Resorts & Country Hotels: How Workation Retreats are Blending Work and Relaxation
September 26, 2017
by Natalie Holmes Settling in with a laptop beneath a shady tree, connecting with colleagues around a fire pit, or sampling a local craft beer at the...
What Do Guests Want From a Modern City Hotel?
September 11, 2017
By Maggie Nichols If you flip through your grandparents’ old photo albums, you’ll notice that their vacation pictures look very different to...
Can Saudi Arabia Build a Popular Tourist Destination?
August 31, 2017
By Neasa MacErlean Tourism in the Middle East has long been dominated by the high-end resorts in Dubai, Egypt and Jordan yet they could soon have a new...
Which Cities are the Rising Giants of the Hotel Industry?
August 29, 2017
When it comes to competition among the world’s top hotel markets, it’s going to take a lot to rival London and Paris. These two long-term...
Airport Hotels: The Stylish New Models Near the Runway
August 28, 2017
Often dismissed as a routine pit-stop for travelers, airport hotels are increasingly refashioning themselves as stylish, amenity-rich places for a...
Business Model Innovation: Beyond the Traditional Way of Innovating in Hospitality
August 24, 2017
By Margarita Cruz and Nicole Rosenkranz Innovations form a significant backbone to an organization’s ability to secure a competitive advantage....